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    Volunteer training

    Posted in: Open Discussion

    We have a Board Policy that requires new volunteers to take the VAP modules for Board or Supervisory Committee. The VAP is no longer available, does anyone have a recommendation for options? Thanks Sent from my iPhone

  • Posted in: Open Discussion

    Hello all! Yesterday we had a potential shared branching fraud incident. This gentleman came in with this ID and wanted to do a transaction with Nova Credit Union in Maryland. He wanted to withdraw $5,000. Our tellers noticed that the ID was flimsy and when comparing the ID to the I.D. Checking Guide ...

  • Posted in: Open Discussion

    Hi,  Sorry I'm late to the party! We're a small credit union so our process is small and manual. I complete the teller hiring process and initial intake with a 9am-5pm orientation completing all of the HR intake and initial training for BSA, Shared Branching Compliance, Information Security, Robbery, ...

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